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📦 Shipping Rates

PROCESSING TIME

Standard orders: 5–10 working days from payment confirmation.
Orders with a special/licensed character: 14–25 working days in total, since that figure is sourced from our supplier first.
Urgent orders need at least 5 working days' notice — let us know before ordering if you have a deadline.

DELIVERY RATES & TIMES

Local

Peninsular Malaysia

2–4 working days

RM8

Sabah & Sarawak

3–6 working days

RM16

International

Singapore

5–10 working days

RM35

Brunei

5–10 working days

RM110

Indonesia

7–14 working days

RM95

Philippines

7–14 working days

RM40

Thailand

7–14 working days

RM90

New Zealand

10–20 working days

RM180

Other Countries

10–20 working days

RM200

Delivery times are estimates and may vary due to customs clearance, local courier handling, and product completion time. Unexpected delays can occur during peak periods.

LATE OR LOST PARCELS

Delivery times quoted by couriers are outside of our control once your order has been handed over to them.
If tracking hasn't moved for more than 3 working days, WhatsApp us and we'll chase the courier on your behalf.
Shipping fees are non-refundable once an order has been shipped.

📜 Terms & Conditions

This website is operated by MINIGIFT ENTERPRISE (SSM Registration No. 202603171006 / 003865353-M). By placing an order, you agree to the following terms:

1. Order Confirmation: Orders are only processed after payment is confirmed. You will receive an automatic confirmation via email (if provided) and/or WhatsApp.

2. Payment: Payment is made via ToyyibPay (FPX / Online Banking / Card). All prices are in Malaysian Ringgit (RM).

3. Payment Link Expiry: Your payment link is valid for 24 hours from checkout. If payment is not completed within this time, the order is automatically cancelled and the link will stop working. Please place a new order if this happens.

4. Completion Time: Standard completion time is 5–10 working days from payment confirmation. This is an estimate, not a guarantee, and may vary depending on order volume.

5. Urgent Orders: Urgent orders require a minimum of 5 working days' notice from the date of order. We will do our best to meet your requested date, but this is not guaranteed, especially during peak periods.

6. Pre-Order & Special Figures: Items that feature special or licensed characters (e.g. cartoon figures) must be sourced from our supplier before production can begin. This takes 7–10 working days on its own, bringing such orders to 14–25 working days in total. Your Track Order page will show this if it applies to you.

7. Local & International Delivery: We ship within Malaysia (Semenanjung and Sabah & Sarawak) and to a number of international destinations. Delivery fees and estimated transit times are shown at checkout and in our Shipping policy before you pay. International orders may be subject to customs, import duties or taxes imposed by the destination country — these are the customer's responsibility and are not included in our shipping fee.

8. Out of Stock / Restock: If an item is out of stock, we will contact you to provide an estimated restock timeline. You may choose to wait or request a full refund at that point.

9. Cancellation & Returns: Custom products cannot be cancelled, changed, or returned once production has started. Please double-check all names, dates, spelling, and details before submitting your order — we are not responsible for errors in the information you provide. See our Refund Policy for full details.

10. Damage / Defect Claims: Please inspect your item(s) upon arrival. Any damage, defect, or discrepancy must be reported to us within 3 working days of delivery, with an unboxing video that starts before the parcel is opened — photos or clips taken after opening cannot be accepted as proof. Claims made after this period, or without valid proof, may not be accepted. See our Refund Policy for full details.

11. Delivery & Contact Info: Order and delivery updates are sent to the phone number and/or email you provide. If you provide a separate courier contact number, that number is used specifically for delivery. You are responsible for the accuracy of the address, postcode, and contact number provided — we are not liable for delivery issues caused by incorrect information.

12. Delivery Timeframe: Delivery times quoted by couriers are estimates and outside of our control. We are not responsible for delays caused by the courier service. Shipping fees are non-refundable once an order has been shipped.

13. Discounts: Discount codes cannot be combined with other offers — only one discount applies per order, subject to validity at checkout.

14. Privacy & Email Communications: If you provide an email address, we may use it to send order status updates and, occasionally, promotions or announcements. You can unsubscribe from promotional emails anytime via the link provided — this will not affect order-related updates for orders already placed. See our Privacy Policy for full details on how your information is collected and used.

15. Changes to These Terms: These terms may be updated from time to time. The version shown to you at the time of your order applies to that order.

💸 Refund Policy

RETURN

Every frame is custom-made to order once payment is confirmed, so we're unable to accept returns for a change of mind or an unwanted item.

Please note:

We don't have a physical store — every order is placed and fulfilled online.
A genuine production defect isn't handled as a standard return — see Refund below instead.
Once production has started, the order can no longer be cancelled or changed — please double-check all names, dates and spelling before paying.

REFUND

We do not offer refunds for a change of mind or an unwanted item.

Refunds (or a replacement) will only be issued for:

Items damaged in transit
Defective production (e.g. printing or assembly fault)
Missing items from your order

Each claim is assessed individually. Please report it within 3 working days of delivery.

Proof required: an unboxing video that starts before the parcel is opened — showing the sealed package first, then opening it continuously with no cuts. We're unable to accept photos or clips taken after the parcel has already been opened, as there's no way for us to tell whether the damage happened before or after that point.

EXCHANGES

We don't keep spare stock aside for exchanges, since every frame is made specifically for your order. If your item qualifies for an exchange:

Report the issue under the Refund policy above.
Once approved, we'll remake the item for you — or issue a refund instead, if you'd prefer that.

Questions about a specific order? WhatsApp us with your order number and we'll sort it out.

🔒 Privacy Policy

This explains what information MINIGIFT ENTERPRISE collects when you order from us, and how it's used.

INFORMATION WE COLLECT

Name, phone number and email (if provided)
Delivery address
The details you type in for your custom frame (recipient name, caption, date, and similar)

HOW WE USE IT

To process, produce and deliver your order
To contact you about your order via WhatsApp
To send order status updates, and — only if you opt in — occasional promotions by email

THIRD PARTIES

Payments are processed by our payment gateway — we don't see or store your card or online banking login details ourselves.
Your name, phone number and address are shared with the courier company solely to deliver your order.
We don't sell your personal information to anyone.

YOUR CHOICES

Unsubscribe from marketing emails anytime via the link in any such email — this won't affect updates for orders you've already placed.
On Track Order, full delivery details only show after entering the last 4 digits of the phone number used on that order, so your information stays private even if the order number is shared with someone else.

DATA STORAGE

We use your browser's local storage to remember your cart and, if you choose to save it, your checkout details for next time. This stays on your device and isn't sent anywhere except when you place an order.

Questions about your data? WhatsApp us directly.

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